Cancellation Policy | Hurghada 2025

1. Cancellation Timeframes and Fees:

Cancellations made 24 hours or more before the scheduled pick-up time:
- Full refund will be provided.
Cancellations made between 12 and 24 hours before the scheduled pick-up time:
- 50% refund will be provided.
Cancellations made less than 12 hours before the scheduled pick-up time:
- No refund will be provided.
No-shows:
- In the event of a no-show (failure to appear at the scheduled pick-up time and location), no refund will be provided.

2. How to Cancel:

To cancel a booking, please contact us via:
- Email: [Your Contact Email Address]
- Phone: [Your Phone Number]
- Through the platform you booked through if applicable.
Please provide your booking reference number and the details of your cancellation.

3. Changes to Bookings:

Changes to bookings (e.g., pick-up time, location, or destination) are subject to availability and may incur additional charges.
We recommend contacting us as soon as possible to request any changes.
Changes made within 12 hours of pickup are not guarenteed.

4. Exceptions:

In exceptional circumstances (e.g., flight cancellations, medical emergencies), we may consider waiving cancellation fees at our discretion.
Supporting documentation may be required.
If we must cancel a booking due to unforeseen circumstances, a full refund will be issued.

5. Refund Processing:

Refunds will be processed using the same payment method used for the original booking.
Refund processing times may vary depending¹ on your payment provider.

6. Important Notes:

The scheduled pick-up time is based on the information provided at the time of booking.
Please ensure that you provide accurate flight details (if applicable) to avoid delays or missed pick-ups.
We are not responsible for delays caused by factors beyond our control (e.g., traffic congestion, road closures, flight delays).

7. Contact Us:

If you have any questions or concerns about this Cancellation Policy, please contact us