Flight delay or a new flight
A delay on the same flight number can normally be followed using the arrival details. If the airline gives you a different flight number, date or airport, send the replacement information immediately and wait for confirmation that the transfer can be moved.
Hotel, passengers or luggage changes
A different hotel can belong to another price zone. Additional travellers, suitcases, a stroller or oversized equipment can also require a larger vehicle. Send the complete revised totals—not only the item that changed.
Requesting a cancellation
Send the cancellation in the same booking conversation as early as possible and include the reference. Cancellation is free of charge up to 24 hours before the scheduled pickup time, and any advance payment is refunded in full. For cancellations within 24 hours of pickup and for no-shows, an advance payment is not refunded. If we cannot provide the transfer, everything you paid is refunded. See our terms and conditions for details.
If you cannot find the driver
Do not immediately arrange another vehicle without contacting the team. Check the public meeting area, booking name and WhatsApp instructions first. If you leave in different transport without notifying the team, the assigned driver may continue waiting and the journey may be treated under the confirmation terms.
Why written acceptance matters
Sending a change does not by itself prove that the route or vehicle has been reassigned. Keep the reply confirming the new details. That message becomes the current version of the booking.
Clear answers
Questions customers ask before trusting a transfer
What if my flight number changes?
Send the new flight number, date and arrival time immediately. Wait for written confirmation that the pickup has been updated.
Can I change the hotel after confirmation?
Usually a change can be checked, but a different hotel may have another route price. Send the exact property and wait for the revised confirmation.
How do I cancel a transfer?
Use the same WhatsApp conversation, include the booking reference and send the request as early as possible. Cancellation is free up to 24 hours before pickup; later cancellations and no-shows lose any advance payment.
Is a message about a change enough?
No. Keep the team reply accepting the revised flight, hotel, vehicle or journey. Until then, the previous confirmed details remain the reliable reference.