For a new transfer
Use the booking form to select the hotel, flight, passengers and luggage. After the request is saved, open the generated WhatsApp message. The team must reply before the transfer is confirmed.
For an existing booking
Reply in the same WhatsApp thread used for confirmation. Include the booking reference and explain the required change clearly. Avoid starting several conversations for the same journey because that can separate the new details from the accepted booking.
If you are already at the airport
Complete passport control, baggage reclaim and customs, then follow the meeting instructions. If you cannot see the name sign, send your terminal position and booking reference through the confirmed WhatsApp conversation before accepting a different ride.
Information that helps us respond
For a new or changed journey, send the full name, exact hotel, flight number, scheduled date and time, adults, children, every bag and any child-seat or mobility requirement.
- Booking reference
- Exact hotel name
- Flight number and schedule
- Passengers and luggage
- Clear description of the change
Service boundaries
The transfer team can help with the booked transport and meeting arrangement. Airline changes, immigration decisions, baggage handling and hotel reservations remain the responsibility of the relevant airline, authority or property.
Clear answers
Questions customers ask before trusting a transfer
Can I contact the driver before confirmation?
Driver assignment is part of operations planning. Use the booking team’s WhatsApp conversation until the transfer and any relevant meeting details are confirmed.
What should I send if I cannot find the driver?
Send the booking reference, lead passenger name and your current terminal position in the confirmed WhatsApp conversation.
Can the transfer team change my airline ticket or hotel booking?
No. The team can update the transfer request, but airline tickets, immigration and hotel reservations are managed by their respective providers.