Who we are
This website is operated by RED SEA MARKETING & E-BOOKING MANAGEMENT LTD, trading as Hurghada Airport Transfer, a company registered in England & Wales (company number 17474816), registered office 128 City Road, London EC1V 2NX, United Kingdom ("we", "us"). Contact: booking@hurghadaairporttransfer.com or WhatsApp +20 150 313 4835.
Our service
We sell private transfers between Hurghada International Airport (HRG), hotels on the Red Sea coast and other destinations shown on this website. Each transfer is carried out on our behalf by a contracted, licensed tourist-transport partner and its driver. We remain your contracting party and your point of contact for confirmations, changes, complaints and refunds.
Booking and confirmation
A booking request sent through the website or WhatsApp is not yet a contract. Your transfer is confirmed when we send you a written confirmation with the route, date and time, vehicle and price. Please check the confirmation and tell us straight away if anything is wrong.
Prices
Prices are in euros per complete private vehicle (not per person) for the confirmed route, and include the driver, fuel and waiting time for your tracked flight. A change of hotel, route, passengers, luggage or vehicle can change the price; any new price is confirmed in writing before travel.
Payment
Unless your confirmation says otherwise, you pay in cash, in euros, to the driver, separately for each transfer. Where online payment is offered, part of the price is paid online by card when you book (the advance payment) and the balance is paid in cash to the driver; both amounts are shown before you pay. Card payments are processed securely by Stripe; we never see or store your full card details.
Flights, delays and meeting the driver
We follow your flight and adjust the pickup to delays of the same flight. If your flight number, date or airport changes, tell us immediately in the same WhatsApp conversation. If you do not appear at the meeting point and cannot be reached after a reasonable waiting time, the transfer is treated as a no-show.
Cancellations and refunds
You can cancel free of charge up to 24 hours before the scheduled pickup time; any advance payment is then refunded in full. For cancellations made less than 24 hours before pickup and for no-shows, the advance payment is not refunded. If we cancel a transfer or cannot provide it as confirmed, you receive a full refund of everything you paid. Refunds are made to the card used for payment, normally within 5–10 working days.
Luggage, children and special requirements
Please state all passengers, children's ages, suitcases, strollers and oversized items when booking so that a suitable vehicle is sent. Child seats are provided on request and must be requested in advance.
Your responsibilities
Please give accurate booking details, be ready at the agreed pickup time (at the hotel reception for departures) and follow the driver's safety instructions. Seat belts must be worn where fitted.
Liability
Nothing in these terms limits liability that cannot be limited by law. Subject to that, our liability for any transfer is limited to the price paid for that transfer. We are not responsible for missed flights caused by events outside our control or by incorrect details supplied to us.
Complaints
If something is not right, please tell us immediately in the booking conversation so that we can help while you are still travelling, or write to booking@hurghadaairporttransfer.com. We reply to every complaint.
Governing law
These terms are governed by the laws of England & Wales. This does not affect any mandatory consumer rights you have in the country where you live.
Clear answers
Questions customers ask before trusting a transfer
Who is my contract with?
With RED SEA MARKETING & E-BOOKING MANAGEMENT LTD, trading as Hurghada Airport Transfer. The transfer is carried out by our licensed local transport partner.
Can I cancel for free?
Yes, up to 24 hours before the scheduled pickup time. Any advance payment is then refunded in full.
What happens if you cannot provide my transfer?
You receive a full refund of everything you paid.